Refund Policy

We will gladly accept the return of products due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Returns must be made within 10 days of receiving your order. War Horse Concepts reserves the right to refuse returns if there are obvious signs of intentional damage or misuse of any item(s). Any refund not due to workmanship will incur a 15% restocking fee and will not include shipping fees to or from War Horse Concepts.

No returns will be accepted without requesting a return authorization. Please use the form below to request a return authorization.