Orders will usually take 2-3 days to ship unless otherwise stated on the website or product page. Most orders will ship within a time-frame given on the front page of the website or product page, provided the product ordered is in stock. Orders are shipped during business days only (Monday through Friday excluding all major holidays). We cannot guarantee when an order will arrive after shipment. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Lost or Damaged and Undelivered Packages
Finding lost packages is not the responsibility of War Horse Concepts, and any issues arising from lost packages must be resolved by the customer, using USPS Missing Mail Search. War Horse Concepts strives in the resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. War Horse Concepts is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.
USPS Missing Mail Search
If you would like to locate your mail or begin a case with USPS, please go to the following website: https://www.usps.com/help/missing-mail.htm For any assistance with the information needed in the forms on that page, please email us at firstname.lastname@example.org.
Once your USPS claim is complete and you provide us with USPS’ response in the form of a screenshot, War Horse Concepts will replace (provided the items are in stock), or refund your order.